The
authorities regulating the Trader's activities are the Consumer
Protection Commission (CPC) and the Personal Data Protection Commission
(CPDP), with the following coordinates:
For the Labor Code:
· Website: https://kzp.bg/contacts
· Tel: 0700 111 22
· Email: info@kzp.bg
· Address: 4A Slaveikov square, fl. 3, 4 and 6
For CPDP:
· Website: https://www.cpdp.bg/
· Tel: 02 / 91-53-518
· Email: kzld@cpdp.bg
· Address: 1592, Prof. Tsvetan Lazarov ”№ 2
Consumers
can use the European online dispute resolution platform (ODR) available
at / http://ec.europa.eu/odr / - a single access portal that allows EU
consumers and traders to settle disputes that have arisen .
Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation on a voluntary basis.
The
Joint Conciliation Committees assist in reaching an agreement between
consumers and traders in disputes over contracts for the sale of goods
and the provision of services.
The Joint
Conciliation Committees are designated on a regional basis, and the
General Conciliation Commission with headquarters in Sofia and region of
operation is competent for resolving disputes between Merchant and
Consumer.
The consolidated list of recognized ADR entities of the Member States of the European Union can be found at:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show